At Rakonex Infotech, we respect your privacy and are committed to protecting the personal information you provide when using our website or contacting us about our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name
• Company or organization name
• Email address
• Phone number
• Business address
• Website or project details
• Information submitted through contact or enquiry forms
• Service requirements and project-related information
• Billing and transaction information
• Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary for providing our services, communicating with you, improving our website, or fulfilling legitimate business and legal requirements.

2. How We Use Your Information

We may use collected information to:

• Respond to enquiries and requests.
• Provide quotations and proposals.
• Deliver and manage our services.
• Develop websites, applications, and IT solutions.
• Provide hosting and email services.
• Communicate about projects, accounts, support, and services.
• Process payments and maintain business records.
• Improve our website, products, and services.
• Maintain security and prevent fraud or unauthorized activity.
• Comply with applicable legal and regulatory requirements.

We do not use personal information for purposes unrelated to our business activities without an appropriate legal basis or your consent where required.

3. Information Submitted Through Forms

When you submit information through a contact, enquiry, quotation, consultation, or other form on our website, we may use the information to respond to your request and provide the services or information you have requested.

Please do not submit sensitive or confidential information through general website forms unless specifically requested and secured for that purpose.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and improve user experience.

We may also use analytics or other third-party technologies to understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use trusted third-party providers to support our business and services, including hosting providers, domain registrars, email platforms, analytics providers, payment processors, cloud platforms, software providers, and other technology partners.

These providers may process information on our behalf or as independent service providers. Their handling of information may be subject to their own privacy policies and terms.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and financial records, resolve disputes, enforce agreements, or comply with applicable legal requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Sharing of Information

We do not sell or rent your personal information.

We may share information when necessary with:

• Service providers supporting our business.
• Hosting, cloud, email, software, and technology providers.
• Payment and financial service providers.
• Professional advisors where necessary.
• Government authorities or law enforcement when legally required.
• Other parties where necessary to protect our rights, security, or business interests.

We take reasonable steps to ensure that information is shared only when necessary and appropriate.

9. Business and Client Data

When providing website development, application development, hosting, email, enterprise, or IT consultancy services, we may process business or technical information belonging to our clients.

Where applicable, the handling of such information will also be governed by the relevant service agreement, confidentiality agreement, data-processing terms, or other contractual arrangements between the client and Rakonex Infotech.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request information about how your data is being processed.

To exercise an applicable right, please contact us using the details below.

11. Children's Privacy

Our website and services are intended for businesses and general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

12. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any changes will be published on this page with an updated "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us: