1. About Our Services

Welcome to Rakonex Infotech. These Terms & Conditions govern your access to and use of our website, services, and related offerings. By accessing our website or engaging our services, you agree to comply with these terms.

Rakonex Infotech provides technology and IT services, including:

• Website Design & Development
• Web Hosting & Business Email Services
• Custom Application Development
• Enterprise Solutions
• IT Consultancy and Technology Services
• Other related digital and IT solutions agreed upon with clients

The specific scope, deliverables, timelines, pricing, and technical requirements for each project will be agreed upon separately through a quotation, proposal, service agreement, or other written communication.

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

• Use the website for any illegal or unauthorized activity.
• Attempt to gain unauthorized access to our systems or servers.
• Introduce viruses, malware, or other harmful technologies.
• Copy, reproduce, or distribute our website content without permission.
• Interfere with the operation, security, or availability of our website.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

3. Projects and Service Agreements

Before beginning a project, the client and Rakonex Infotech may agree on the project scope, requirements, timelines, pricing, payment schedule, revisions, maintenance, and other applicable conditions.

Any changes to the agreed scope may result in additional charges, changes to delivery timelines, or both.

4. Payments

All project and service fees will be communicated to the client before work begins.

Unless otherwise agreed in writing:

• Payments must be made according to the agreed payment schedule.
• Delayed payments may result in suspension of services or project work.
• Additional work outside the agreed scope may be charged separately.
• Third-party costs, including domain registration, hosting infrastructure, software licenses, APIs, plugins, or other external services, may be billed separately where applicable.

5. Website and Application Development

We will make reasonable efforts to deliver websites and applications according to the agreed specifications.

However, delivery dates may be affected by factors including delayed client feedback, changes in requirements, third-party services, technical dependencies, or circumstances beyond our reasonable control.

The client is responsible for providing accurate content, information, branding materials, credentials, and approvals required to complete the project.

6. Hosting and Email Services

Where we provide hosting or email services, availability may depend on third-party infrastructure, network providers, data centers, domain registrars, and other external service providers.

We will take reasonable measures to maintain service availability and security but cannot guarantee uninterrupted or completely error-free service.

Clients are responsible for using hosting and email services lawfully and securely.

7. Intellectual Property

Unless otherwise agreed in writing, Rakonex Infotech retains ownership of its pre-existing software, frameworks, tools, processes, code libraries, methodologies, templates, and other proprietary materials.

Upon receipt of full payment, ownership or usage rights for the specifically commissioned deliverables will be transferred to the client according to the terms agreed for the project.

Third-party software, fonts, images, plugins, APIs, libraries, and other licensed materials remain subject to their respective licenses.

8. Client Content

The client is responsible for ensuring that all content, images, logos, documents, data, and other materials provided to us do not violate applicable laws or third-party rights.

The client grants Rakonex Infotech permission to use such materials solely for the purpose of providing the contracted services.

9. Confidentiality

Both parties agree to keep confidential information received during the course of a project or business relationship confidential and to use such information only for legitimate business purposes.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Third-Party Services

Our services may integrate with third-party platforms, software, APIs, hosting providers, payment gateways, domain registrars, email providers, analytics services, or other technologies.

We are not responsible for changes, outages, pricing, policies, security incidents, or availability issues caused by third-party providers.

11. Warranties and Liability

We will provide our services with reasonable care and professional skill.

However, to the extent permitted by applicable law, Rakonex Infotech will not be responsible for indirect, incidental, consequential, or business losses resulting from the use or inability to use our services.

We do not guarantee that every website, application, hosting service, or software solution will operate without interruption or errors under every possible environment or circumstance.

12. Backups and Data

Where applicable, we may provide backup services as part of a specific service agreement. Unless explicitly stated otherwise, clients should maintain independent backups of important business data.

We are not responsible for data loss resulting from circumstances outside our reasonable control.

13. Cancellation and Termination

Either party may terminate a service agreement according to the terms specified in the relevant proposal or agreement.

Outstanding payments for services already provided or work completed before termination remain payable.

We may suspend or terminate services where there is non-payment, misuse of services, illegal activity, security risks, or a material violation of these terms.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Doha, Qatar.

Any disputes shall be subject to the jurisdiction of the appropriate courts located in Doha, Qatar, unless otherwise agreed in writing.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: